PRIVACY POLICY
The Instinctive Coach respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when you engage with this website, submit an enquiry, or work with us.
We may collect personal information such as your name, email address, phone number, and any information you choose to share through contact forms, enquiries, consultations, or subscriptions. Limited technical data such as IP address and browser type may also be collected for website analytics. We only collect information that is reasonably necessary to provide services, respond to enquiries, or improve how the website functions.
Your information may be used to respond to enquiries, deliver coaching or facilitation services, communicate information you have opted into, and improve services and website experience. Personal information is never sold, rented, or traded.
All coaching conversations are treated as confidential. In organisational engagements, insights may be shared at a systems level without identifying individuals, ensuring confidentiality and trust are maintained at all times.
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and accessed only when required for service delivery or communication. Trusted third-party services may be used to support operations such as email communication or scheduling, and these providers are required to handle personal information responsibly.
You may request access to, correction of, or deletion of your personal information at any time by contacting us. This Privacy Policy may be updated from time to time, and the most current version will always be available on this website.
CODE OF ETHICS
The Instinctive Coach is committed to ethical, respectful, and professional practice across all coaching, facilitation, and organisational work. This Code of Ethics outlines the principles that guide how we work with individuals, teams, and organisations.
All clients are treated with respect, dignity, and care. We honour autonomy, lived experience, and personal agency, and we engage with integrity at all times.
Confidentiality is fundamental to the work. Coaching conversations and personal information are kept private, except where disclosure is required by law or where there is a serious risk of harm. In organisational settings, insights may be reflected back at a systems level without identifying individuals.
Clear and appropriate professional boundaries are maintained at all times. Coaching is not therapy, counselling, or medical treatment, and clients may be referred to other professionals where appropriate. Services are delivered within the scope of relevant training, experience, and accreditation.
Melanie Ramachandran is an ICF-certified coach and EMCC Global Accredited Practitioner and adheres to the ethical standards of these professional bodies. The work is conducted without judgement or discrimination on the basis of gender, race, age, sexuality, religion, ability, or background.
Clients remain responsible for their own decisions, actions, and outcomes. Coaching supports clarity, reflection, and insight, but does not replace personal responsibility or professional advice. Ethical concerns may be raised confidentially via the contact details provided on this website.
TERMS OF USE
By accessing and using this website, you agree to these Terms of Use. All content on this website, including text, images, branding, and materials, is the property of The Instinctive Coach unless otherwise stated and may not be copied, reproduced, or used for commercial purposes without written permission.
Information provided on this website is for general informational purposes only and does not constitute professional, legal, medical, or psychological advice. Coaching services are intended to support clarity, reflection, and decision-making and are not a substitute for therapy, counselling, or other professional services.
Engaging with coaching services does not create a therapist-client or medical relationship. Clients remain responsible for their own choices, actions, and outcomes arising from the work.
To the extent permitted by law, The Instinctive Coach is not liable for any loss or damage arising from the use of this website or services provided. This website may include links to third-party websites, and no responsibility is taken for the content or privacy practices of those sites.
These Terms of Use may be updated from time to time, and continued use of the website indicates acceptance of any changes. These terms are governed by the laws of Australia. For any questions relating to these Terms of Use, please contact us via the website.